Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between.
To date, Kipsu has enabled over 10 million digital messaging conversations between staff and guests, dramatically increasing both staff and guest engagement through personalized conversations which were not previously possible. The result is improved guest engagement, brand loyalty, and financial performance
How Kipsu Works
Case Study: Kipsu for Hospitality Portfolios
Kipsu Scales to Meet Your Objectives
A single solution to enable portfolio-wide, international standardization and reporting, balanced with localized features and functionality based on geographic preferences and languages.
Built with your broader enterprise technology ecosystem in mind, Kipsu seamlessly integrates with existing applications to maximize return on your technology investments.
Kipsu allows for multiple levels of user access and data visibility, from the C-suite to the hotel front desk, across the portfolio and down to a single property location.
Kipsu supports brand-specific business rules for conversation routing and escalations, ensuring a consistent guest experience regardless of the property at which they stay (while still allowing for flexibility to accommodate operational nuances).
The wealth of structured and unstructured data generated through digital messaging on the Kipsu platform is leveraged at the enterprise level to enhance the 360 degree view of the guest, bolster predictive analytics capabilities, and enable real-time data mining for service and marketing insights.
Kipsu enables hotel staff to be more responsive and efficient by shifting conversations which were previously phone calls into digital channels such as text messaging. New resources are never required in order to effectively manage digital conversations through Kipsu.
Every hotel is unique, and Kipsu is the only solution which empowers staff to operationalize the nuances of their property across digital channels, ensuring that staff and guest user experiences are top-notch.
Staff at the property level are able to modify features, functions, and settings according to existing policies and procedures, which makes the guest experience consistent across channels and staff interactions.
Kipsu is designed not only to be guest-centric, but also highly team-centric. Hotel staff have shared (role-based) visibility into conversations in real-time, which makes managing guest interactions a breeze.
Hotel staff consistently tell us that interacting with their guests on Kipsu alleviates some of the stress of their roles, and is a fun way to increase engagement.
Kipsu enables conference staff to send messages to groups, or even to an entire conference participant list, without losing the personalization and real-time interaction opportunity.
Many conferences are hosted on properties which are connected to hotels or other entertainment venues. For this reason, Kipsu’s conference support includes routing and hand-off capabilities to appropriate teams across locations and functions.
Conference attendees enjoy interacting with conference staff via Kipsu because they are not required to download anything in order to start messaging. Its as simple as saving the conference support phone number in their phones.
Many large conferences leverage smartphone apps to help attendees navigate the event. Kipsu is easily integrated with these apps to enable in-app messaging with conference staff.
Ways Frontline Teams Use Kipsu
Easy for Guests
Digital messaging reduces guest anxiety to voice questions and concerns and give guests an easy way to contact you before, during, and after their stay.
Easy for Staff
Kipsu helps route front desk calls and traffic toward messaging, a slower-paced and lower-stress communication channel.
The high-touch and familiar nature of text messaging makes guest feel well-cared for. Kipsu also helps unearth potentially negative reviews before they reach the web.
The Proof is in the Pudding…
Take a look at actual reviews from guests of Kipsu properties illustrating the positive effect of our texting solution.
…and in the Numbers
Guests aren’t the only ones that see the results of Kipsu. Surveys scores, online, ratings, and overall customer satisfaction demonstrates how Kipsu also benefits the property.
Moved up 18 places in TripAdvisor within 6 weeks of using Kipsu
Moved brand survey scores from 50 to 80 in one week of using Kipsu
Myrtle Beach, SC
Moved up TripAdvisor ranking from 51 to 6 in 6 months of using Kipsu