Predictive Analytics in Hospitality

Predictive analytics is an emerging buzzword capturing a lot of attention (and a lot of dollars). Everyone is eager to leverage the vast amount of data that is accumulating every day to anticipate and predict the future needs of consumers in every industry. Taking a step away from typical predictive analytics techniques…

Hospitality Highlight: Hilton Edinburgh Grosvenor

Located a quick walk to Edinburgh’s city centre and a central train station, the Hilton Edinburgh Grosvenor attracts a large array of guests. It’s 185 rooms are always filled with a mix of business and leisure travelers taking advantage of the beautiful wedding venue, variety of conference rooms, delicious restaurant serving authentic Scottish cuisine, and its convenient location. As Kipsu …

The 10 Best Ways to Respond to a Negative Review

Just how do you go about responding to the reviews that are difficult to swallow? Take a look at the following hotels that are shining examples of responding to negative reviews with grace and decorum.

Accommodating Hearing-Impaired Hotel Guests

A good hotel’s ultimate purpose is to be hospitable and accommodating to its guests’ needs—this includes the needs of its hearing-impaired and deaf guests. According to the NCRA (National Court Reporters Association), over 28 million Americans are considered deaf or hearing disabled. Under the Americans with Disabilities Act, hotels and motels are required to provide effective communication methods to ensure …

Mind-Blowing Statistics that Prove the Value of Texting for Service Brands

For the past few years, there has been a rising trend in the use of texting between companies and their customers.  Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition.  Here are some statistics that explain why texting could be the single most important tool contributing …

9 Ways to Wow Newlyweds at Your Hotel

We’ve all encountered either first or second-hand the stress of a wedding.  From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do.  So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than …

We’re Hiring! Senior Software Engineer

Kipsu is a six-year old, bootstrapped software company whose messaging tools keep personal connections at the heart of service. We’re looking for driven, inventive, and positive-minded engineers with 3 – 5 years of experience to play a vital role in shaping our product and culture as we continue on a trend of rapid growth. Read on for details. To apply, …

bot failures

10 Best Bot Blunders

From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the …